Your boss is questioning why it’s important to train every team member on the pillars of delight. Your answer is:

A)  It’s not important because we should be focused on generating more leads
B)  It’s important because a customer’s experience is only formed by the first interaction
C)  It’s important because a customer’s experience and their long-term success is formed by every interaction
D)  It’s not important because only the customer support team should be delighting people

When you’ve been successful in building a community that is well-acquainted with your brand and products it can become self-monitoring. This means when a question arises:
You want to improve your customer experience processes and your products to ensure you’re focused on delight. Which should you do to get the largest, most representative sample?
Why is delight only a post-sale activity?
A customer called in with a product issue: they were upset because your product wasn’t working as designed. One of your employees worked with the customer to solve their problem, then provide some additional recommendations to help the customer get even more value out of your product. The customer hung up the phone happy and very satisfied. What did the employee most likely use to delight th
A form on your landing page should only ask the questions that your sales team needs to have answered.
Which of the following is the BEST definition of a Service Level Agreement (SLA)?
Fill in the blank: When using A/B testing for email, it’s important to ____.
What are the pillars of customer delight?

Your boss is questioning why it’s important to train every team member on the pillars of delight. Your answer is:

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