You notice a tweet that reads, “Very displeased with @FifthSeason’s Family Hiking Package. I will NEVER book travel through them again.” What should your response be?

You notice a tweet that reads, “Very displeased with @FifthSeason’s Family Hiking Package. I will NEVER book travel through them again.” What should your response be?

 

1. A) Hi @Amy4Adventure Sorry to hear that. Is there anything we can do to remedy your experience? If so please gives us a call
2. B) Hi @Amy4Adventure We did our best to make you happy and we’re sorry that it didn’t work out
3. C) Hi @Amy4Adventure We’re sorry to hear that you had a bad experience!
4. D) Hi @Amy4Adventure Thank you for your feedback and we’re sad to lose you as a customer