Who is responsible for delighting customers? August 23, 2016 By admin Who is responsible for delighting customers? A) Only customer-facing teams B) Only those that hold public relations roles C) Only the executive leadership team D) Everyone at your organization Related PostsBuyer personas represent the ideal customers your organization is trying to attract, convert, close, and delight. Personas are most effective in:Fill in the blank: Dashboards are key to integrating smarketing into an organization because they provide _______, _______, and _______ updates as to how marketing and sales are performing.Your executive, finance and sales teams should be solving for and serving the customer.When should you focus on delighting people?Beyond attracting visitors to your site and allowing for real-time customer service to delight customers, social media interaction is also valuable for:What are the pillars of customer delight?According to the delight class, which of the following is most essential to customer delight?A customer called in with a product issue: they were upset because your product wasn’t working as designed. One of your employees worked with the customer to solve their problem, then provide some additional recommendations to help the customer get even more value out of your product. The customer hung up the phone happy and very satisfied. What did the employee most likely use to delight th Share this:ShareGoogleTwitterFacebookLinkedInEmail